WPPBX is a PBX platform built for the resellers who sell it. We make the engine software and the Partner Portal you run your business from. You deploy tenants on a VPS you own, single-tenant or multi-tenant, under your brand and your pricing. What follows is the product itself, screen by screen.
This is the fact everything else on the page rests on. The PBX runs on a server you own. WPPBX supplies the engine software that installs onto it, plus the portal and the management that keeps it licensed, branded, supported and current.
The engine installs onto a server you own and control. Your customers’ extensions, routing and recordings live there, on your infrastructure, on your account with your hosting provider. The portal keeps track of what is running where.
Provision a dedicated engine for one customer, or run many customers as tenants on a single multi-tenant engine. Both are first-class paths in the same Setup Wizard, and an existing draft can be attached to a multi-tenant engine you already run.
Licensing, billing, support, branding, roles, the audit trail and the engine builds themselves are hosted and maintained by us. You log into the Partner Portal and use it. Keeping it patched and current is our job.
Four surfaces make up WPPBX. The portal you run your business from, the console your customer runs their phone system from, the browser phone their staff answer on, and the app they carry. These are real screens, with the names, addresses and keys replaced.
Where a partner runs the business: capture a customer, stand up their server, bill them, support them and put your own brand on all of it, from one sign-in.
Each server with its health, backups and calls, and every customer beneath it with seats in use, who is online, trunks and their last backup. It refreshes itself, so what you see is current.
Name, company, status, plan and the server each one runs on, with a search and a status filter.
Their details, their address on the phone system and a review. The Setup Wizard then stands up a server: a shared one, or one of their own.
Your licences at a glance, and each invoice ready to open.
Your name, logo and colours across the portal, and if you choose, on your customers' consoles and phone apps too.
Give a customer their own name, logo and colours on their console, with a live preview before you save.
The partner, its servers and every customer beneath them, coloured by state. Click anything for its details.
Each customer's tickets and the conversation, and how many tickets each customer has left this year.
The current version to install yourself or pass on, what changed, and the fingerprint to check the download.
Nine screens is a walk through, not an inventory.
Where your customer runs their phone system: extensions, queues and routing, live boards for the call centre, and the reports behind them, from one sign-in.
Who is free and who is on a call, the callers waiting and how long, and today's answered, abandoned and service level. Open it full screen on a wall display.
Waiting, active, answered and abandoned for each queue, its service level, and each agent's live state, with sign in and sign out for the whole team.
Every extension with its live state, department, role and caller ID, plus call forwarding, follow me, voicemail and do not disturb.
Each agent's status and queues, with timeout, wrap-up and reject settings, and sign in or out in one click.
A live map of which agent answers which queue, coloured by state. Click anything for its details.
Calls, answered, missed, answer rate and average duration, with charts by direction and by outcome.
Date, direction, caller, destination, duration and outcome, filtered by date, extension or number, and exported to CSV.
Totals, answered and missed, inbound and outbound, talk time, ring time, answer rate and the busiest hour.
Repeated failed sign-ins lock the address out, with trusted and blocked lists, an event log and blocking by country.
Each queue's strategy and longest wait, and the agents who answer it with their live state.
Departments, roles and extensions on one map, coloured by who is online, with call forwarding drawn as links.
Five built-in roles, from Owner to Employee, each with the screens it may use, and roles of your own.
Choose which events send an email, from voicemail and calls to trunks, queues and security, and add extra recipients.
Route calls one way in office hours and another after hours, with a calendar of holidays.
Each backup with its date and size, ready to download, and a schedule that takes them automatically.
Fifteen screens is a walk through, not an inventory.
A full phone in the browser with nothing to install, or as an app on Windows that keeps running in the tray, so calls still ring with the window closed. The same extension, queues and voicemail as the phone on the desk, with the keypad always in reach.
Mute, hold, the dialpad, notes, transfer and consult beside the call. In a wide window the other side shows Active Calls while they talk: their own calls, or the whole department's when their administrator allows it, with who is talking to whom and for how long.
The caller's name and extension come up over whatever screen is open, with Answer and Decline. The keyboard is enough.
Their status across every queue, and for each one who is waiting, the longest wait, who is free and who is on a call. The wallboard is one tab over.
Colleagues with their extension and whether they are available or offline, and a filter to find one fast.
Message a colleague without leaving the phone, so cover gets arranged where the calls already arrive. The screen says plainly who can review the messages.
Forward every call, or only when busy or when nobody answers, to a colleague or a voicemail. Call waiting and Follow Me sit alongside.
Messages written out, with the recording still there to play, download, call back or delete. Unread, recordings, transcripts and greetings each have a tab.
Seven screens is a walk through, not an inventory.
The desk extension, in a pocket. The same extension, the same queues and the same voicemail as the phone on the desk, on the handset your customer's staff already carry.
Every screen here is the real product. Drag it, or paste your brand colour. Your customers see your brand, on the console and on the phone in their pocket, never ours.
Their name, their extension and whether they are actually reachable, across the top. Then the pad, a one tap redial, and the recent calls underneath with which way each one went. Nothing to set up: they sign in once and the handset is their desk phone.
Mute, hold, the dialpad, notes, transfer and consult. The timer starts when the call connects.
Answer or decline without unlocking. The call arrives as a full screen, not a notification that is easy to miss.
Their status and every queue they are in, with who is waiting and who is free. On a break the screen says so in plain words.
Colleagues with their extension and whether they are available or offline, and a call button beside each one.
Messages written out, with the recording still there to play, download or delete. Unread, recordings, transcripts and greetings each have a tab.
Always, when busy, when nobody answers, or when no device is signed in. Each with its own number and its own switch.
Message a colleague or a group without leaving the app, so cover gets arranged where the calls already arrive.
Seven screens is a walk through, not an inventory.
Your brand on the console. Your server under the calls. We build the platform underneath and keep it current.
The Setup Wizard is the first screen you will see.